What is Zooz?
Zooz is a technology company that provides a comprehensive, modular and highly flexible platform that can grow to support the developing needs of merchants. It offers the flexibility to connect with multiple financial institutions, seamlessly integrate acquirers, e-wallets and alternative payment methods, and intelligently route transactions between acquirers to ensure merchants enjoy constant processing uptime and acquirer redundancy.
What differentiates Zooz?
Zooz provides a payments platform designed to help merchants maximize their payments performance. While most payment solutions bind merchants to a single provider, Zooz connects merchants to multiple financial institutions and intelligently routes transactions between them. Merchants who integrate Zooz’s technology do not need to replace or sever ties with their existing acquirers, the Zooz platform works synergetically with these financial institutions to provide flexibility and efficiency across all channels and borders. By partnering with multiple global acquirers Zooz enables merchants to increase their reach and revenues; reduce their international processing fees, downtime, and decline rates; maintain strong customer relationships and meet the challenges of the dynamic global market.
Why should I use Zooz?
Zooz is a technology for enterprise merchants seeking a quick go-to-market solution that provides flexibility to change infrastructure, expand globally, and offer more payment options. By increasing retailer flexibility and efficiency, Zooz equips retailers to grow their businesses and increase conversions, ensuring users and retailers enjoy the broadest of payment options.
Is Zooz a gateway?
No. Zooz is not a gateway, PSP, or processor. Zooz is a pure technology solution that connects retailers to a network of payment providers including gateways, processors, and e-wallets to optimize payment performance, flexibility, and fees.
Is Zooz a PSP?
No. Zooz is not a PSP, gateway, or processor. Zooz is a pure technology solution that connects retailers to a network of payment providers including gateways, processors, and e-wallets to optimize payment performance, flexibility, and fees.
Is Zooz a payment processor?
No. Zooz is not a processor, PSP, or gateway. Zooz is a pure technology solution that connects retailers to a network of payment providers including gateways, processors, and e-wallets to optimize payment performance, flexibility, and fees.
Do I need my own merchant account for accepting credit cards?
Yes. In order to integrate Zooz, one needs to have a functioning merchant account. Zooz connects to the retailer’s existing infrastructure, giving the flexibility to integrate between acquirers, while funds are always routed to the retailer’s merchant account.
How can Zooz increase my conversion rate?
By enabling retailers to offer multiple alternative payment methods, without following complicated integrations, Zooz localizes consumer payment preferences, minimizing cart abandonment and empowering users to pay with their method of choice. Additionally, Zooz’s platform reduces decline rates by rerouting transactions to selected acquirers that will accept the payment. This enables retailers to accept more credit cards and facilitate more conversions.
How is Zooz cost effective?Back to Top ↑
Zooz lowers processing fees by eliminating cross-border and currency conversion charges. Zooz’s technology reduces transaction processing expenses per transaction as well as credit card decline rates.
What is Zooz “Insights”?
Zooz Insights provides in-depth information and an analysis of the customer payment process. Merchants can use crucial data such as card type and the payment currencies most likely to be accepted by financial institutions to optimize the shopping experience at every touch point.
What is included in the Zooz Insights offering?
Zooz Insights provides merchants with a portal, offering visibility into operations across channels, borders, and providers. It also creates easily digestible and actionable data reporting, to enable informed decision making.
What is the Zooz portal?
Zooz provides a centralized portal to make data more accessible to merchants by consolidating and aggregating transaction information from every channel and financial institution.
Why would I want access to transaction details?
Payments generate considerable amounts of data about consumer preferences and the customer journey, such as favored payment methods. Analyzing this data enables merchants to improve their payment processes and profitability.
How does Insights improve my payments performance?
Zooz Insights aggregates, consolidates, and analyzes merchants’ payment data, enabling them to identify inefficiencies in their payment processes and maximize their payments potential by implementing appropriate solutions.
If I implement Zooz Insights, is my customers’ data vulnerable fraud?Back to Top ↑
No. Zooz Insights is level 1 PCI DSS compliant solution that securely collects consumer data with technologies, such as hosted payment fields, and protects data with solutions such as tokenization. Zooz also offers fraud detection and prevention services to ensure that fraudsters cannot use payment methods in the Zooz system.
What does Smart Routing™ mean?
Smart Routing™ is a flexible solution that integrates into any merchant’s infrastructure and intelligently routes transactions between multiple financial institutions and across global boundaries. With Smart Routing, merchants enjoy the flexibility of moving between processors, optimized processing fees, reduced decline rates, and global reach, while maintaining existing acquirer relationships and negotiated fees. This solution also provides increased flexibility for future infrastructural changes.
How does Zooz lower cross-border and currency conversion fees?
Zooz’s Smart RoutingTM solution intelligently routes transactions between multiple financial institutions and across global boundaries, so that every transaction is a local transaction. This reduces the processing expenses per transaction as well as credit card decline rates.
How can Zooz decrease my decline rates?
Zooz’s Smart Routing™ solution reduces decline rates by rerouting transactions to selected local acquirers that will accept the payment. This enables retailers to accept more credit cards and facilitate more conversions.
My processor has frequent downtime lapses, how can you help?
Zooz’s technology gives retailers the flexibility to seamlessly integrate multiple acquirers. This acquirer redundancy prevents retailers from being impacted by acquirer downtime. Instead of losing a transaction when one’s regular processor experiences downtime, Zooz reroutes the transaction to another acquirer so the transaction is not lost and the customer can still convert.
How long does it take for Zooz to plug into new acquirers?
Zooz supports a vast network of acquirers, and we can immediately connect retailers to acquirers in our system. We can integrate acquirers whom we do not yet support. This takes one to two weeks, after which we can connect retailers immediately to that service.
Can Zooz add alternative payment methods?Back to Top ↑
Yes. Zooz is connected to a vast network of acquirers and payment methods. By integrating Zooz, retailers gain the ability to effortlessly connect to financial institutions in Zooz’s network, including additional acquirers and e-wallets. contact us
for more information.
Omni Channel is something I hear about often, what does it mean?
Omni-Channel is a new shopping experience standard that unifies the elements of online and offline shopping to better enable retailers to meet consumer demands and preferences. By providing an Omni-Channel experience, retailers encourage brand engagement, return visits to every channel, and increased conversions.
How does Zooz create a personalized Omni-Channel user experience?
Zooz’s Omni Channel solution collects and consolidates consumer data to create unique user identities. When a customer payment is made over Zooz’s platform, the payment details are securely stored as a token, so that future payments made through different channels can be linked to the original user. This user information provides retailers with essential insights that can be used to create a personalized shopping experience and increase conversion rates.
What is an Omni-Token?
A token is an encrypted reference to user data stored on Zooz’s secure server, which can be recalled from the database when a customer completes the identification process. The Zooz Omni-Token is distinct because it references more data and richer user details, such as user information, authentication factors, and device signatures.
How can Zooz improve my checkout experience?Back to Top ↑
When a customer first interacts with a brand, Zooz uses level 1 PCI compliant tokenization technology to securely store their details to enable cross-channel consumer recognition. The ability to identify customers as individuals streamlines the checkout process online and offline and enables retailers to deliver a personalized user experience at every channel.
Will Zooz hold my funds?
No. Zooz is not an aggregator and does not hold funds for merchants. When a transaction is settled, the payment is transferred directly to the merchant account based on the terms agreed upon with the acquirer.
When will my funds processed via Zooz be released?
Zooz is a pure technology solution that envelops a retailer’s payment infrastructures: While we facilitate the retailer’s connection to the financial institutions, the settlement terms are determined by the agreement with the processor.
Can Zooz be whitelabeled?
Yes. With Zooz’s API, a retailer can customize all aspects of the frontend user experience, while enjoying the flexibility and efficiency of Zooz’s robust backend solution.
Will Zooz be performing compliance checks?
Zooz is a pure technology layer that envelops merchants’ processing infrastructure, not a processing solution. Therefore, we do not perform compliance checks, but we do comply with the compliance regulations of our partnering acquirers.
Does your product issue invoices?
Zooz is a pure technology solution that envelops payment infrastructures. Zooz does not issue invoices, it can integrate and work alongside other technologies that do offer this service.
Is there anything I cannot sell via Zooz?
Zooz is a pure technology solution that envelops retailers’ payment infrastructures and supports any transactions approved by their processors. If a processor approves the products a retailer sells, Zooz will facilitate the transaction.
My business model is considered high-risk, will Zooz be able to help me?Back to Top ↑
Zooz is a pure technology solution that envelops retailers’ payment infrastructures and supports any transactions approved by their processors. If a business model is high-risk, Zooz will facilitate transactions as long as a retailer has received approval from a processor to accept payments.
What type of security does Zooz provide?
Zooz provides merchants with superior anti-fraud and security technology, and, because Zooz is a level 1 PCI DSS compliant solution, our platform enables merchants to collect, encrypt, and store rich details from each user interaction, at every channel, through any gateway, acquirer, or payment method.
What is device fingerprinting?
Device fingerprinting is a technology which recognizes devices associated with previous purchases via the Zooz platform. It is used to authenticate user identity and prevent fraud.
What makes Zooz’s tokenization technology unique?Back to Top ↑
The Zooz Omni-Token is distinctive because it can store, encrypt, and reference more data and richer user details, including multiple payment methods associated with a single user, authentication factors, the device signature, and any information a customer submits upon registration.